Return & Refund Policy

Return Eligibility

Products are eligible for return if:

• The item is damaged, defective, or incorrect

• The return request is raised within [15] days of delivery

Items must be:

• Unused

• In original condition

• With original packaging and tags (if applicable)

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Items marked as “Non-Returnable”

• Hygiene-sensitive products (if applicable)

Return Request Process

To initiate a return, contact us at:

• Email: support@terramoda.shop
  

Please include:

• Order ID

• Reason for return

• Supporting images (if applicable)

Return Pickup / Shipping

• Reverse pickup may be arranged depending on location

• If reverse pickup is unavailable, customers may be required to ship the product to our address

Return shipping charges:

• Covered by us for damaged/incorrect products

• May be borne by the customer for other reasons (if applicable)

Refund Process

Once the returned item is received and inspected:

• Refunds will be processed within [7] business days

• Refunds will be issued to the original payment method

For Cash on Delivery orders, refunds may be processed via:

• Bank transfer / UPI

Cancellations

• Orders can be cancelled before shipment

• Once shipped, cancellation requests may not be accepted

Customer Data & Privacy

Personal information collected during returns and refunds is:

• Used only for order resolution

• Stored securely

• Not shared unnecessarily with third parties

For complete details, please refer to our Privacy Policy.