Return & Refund Policy
Return Eligibility
Products are eligible for return if:
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The item is damaged, defective, or incorrect
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The return request is raised within [15] days of delivery
Items must be:
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Unused
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In original condition
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With original packaging and tags (if applicable)
Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized products
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Items marked as “Non-Returnable”
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Hygiene-sensitive products (if applicable)
Return Request Process
To initiate a return, contact us at:
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Email: support@terramoda.shop
Please include:
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Order ID
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Reason for return
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Supporting images (if applicable)
Return Pickup / Shipping
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Reverse pickup may be arranged depending on location
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If reverse pickup is unavailable, customers may be required to ship the product to our address
Return shipping charges:
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Covered by us for damaged/incorrect products
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May be borne by the customer for other reasons (if applicable)
Refund Process
Once the returned item is received and inspected:
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Refunds will be processed within [7] business days
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Refunds will be issued to the original payment method
For Cash on Delivery orders, refunds may be processed via:
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Bank transfer / UPI
Cancellations
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Orders can be cancelled before shipment
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Once shipped, cancellation requests may not be accepted
Customer Data & Privacy
Personal information collected during returns and refunds is:
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Used only for order resolution
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Stored securely
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Not shared unnecessarily with third parties
For complete details, please refer to our Privacy Policy.